Terms and Conditions

 

Pranos Pre-Order Agreement

This pre-order agreement for Pranos broadcasting software (“Services”) and a Pranos Hologlass, power supply, and mount (“Pranos Hologlass Kit” or “Kit”) is subject to the terms (“Terms”) of this Pranos Pre-Order Agreement. These Terms, together with those incorporated by reference and the details agreed upon in your order (“Order”), form the entire agreement (“Agreement”) between you and Pranos Inc. (“Pranos”).

1. DEPOSIT

1.1 Deposit Payment. Your deposit payment (“Deposit Payment”) grants you priority within your region for securing Pranos Services when available. This Deposit Payment does not include any sales, use, or other applicable taxes, which may be assessed at the time of purchase. Pranos will apply your Deposit Payment towards the balance due for the Pranos Hologlass Kit if and when the Kit and Services become available to you.

1.2 Refundable Deposit. Your Deposit Payment is fully refundable at any time prior to Pranos shipping your Kit and can be requested via your Pranos account. If you request and receive a refund, you will forfeit your priority position in the fulfillment queue.

1.3 Availability and Fulfillment. By placing an early Deposit Payment, you are securing your place in the queue for the Pranos Hologlass Kit and Services. Your deposit serves as a placeholder, ensuring that your order will be fulfilled in the order it was received, giving you priority over those who place their deposits later. This Deposit Payment does not guarantee immediate availability but ensures that you will be among the first to receive the Kit once it is ready. The final price of the Pranos Hologlass Kit and Services will be determined upon completion of product development, and you will be invoiced for the remaining balance based on the final selling price. If you do not agree to the final pricing, you may request a refund of your Deposit Payment before the Kit is shipped.

2. AGREEMENT TO PURCHASE PRANOS HOLOGLASS KIT AND SERVICES

2.1 Payments. When Services become available in your area, subject to Section 1.2 (Refundable Deposit), Pranos will notify you by email that we are preparing to ship your Kit. You authorize Pranos to charge your approved payment method for (a) the one-time purchase price of the Pranos Hologlass Kit and any accessories, including shipping & handling and applicable taxes; and (b) any other charges as agreed in your Order.

2.2 Payment Method. You authorize Pranos to charge an approved payment method, including ACH payments, credit or debit cards (where available), for all charges made under the Agreement. If your payment information changes, you must update it in the Pranos Customer Portal to avoid suspension or termination of Services and to ensure Pranos can process refunds. Pranos may also update your payment method data with information provided by payment service providers.

2.3 Title to Pranos Hologlass Kit. Title to the Pranos Hologlass Kit and any accessories will transfer to you only upon delivery. Pranos retains ownership until delivery is completed.

2.4 Shipping & Handling. Shipping and handling charges will apply and are non-refundable. Pranos will use a carrier of its choice, and deliveries may require a signature. Please consult your Pranos account for estimated delivery times.

2.5 Taxes, Fees, Surcharges. In addition to charges for the Services, the Pranos Hologlass Kit, and any accessories you purchase, we may collect or request reimbursement for taxes, fees, and surcharges required by law. This includes, but is not limited to, value-added, goods and services, consumption, sales, use, gross receipts, excise, and access taxes, as well as any additional government-imposed fees.

2.6 Payment Disputes & Suspended Services. Disputes on your Pranos bill should be handled via your account in the Pranos Customer Portal. In the event of a billing dispute, you must pay all undisputed amounts on time. If the dispute is resolved against you, or if you fail to pay for Services on time, your Services will be suspended until the overdue amounts are paid.

2.7 Software Updates and License Terms. Software copies and updates installed on the Pranos Hologlass Kit are licensed to you on a non-exclusive, non-transferable, limited, and revocable basis for use as installed on the Kit. Pranos reserves all intellectual property rights in the Kit, Services, and software, and grants no other licenses except as expressly provided in this Agreement.

3. PRANOS HOLOGLASS KIT INSTALLATION

3.1 Installation Responsibilities. You are responsible for installing the Pranos Hologlass Kit in a location with a clear field of view, following the Install Guide available in the Pranos Customer Portal. You are also responsible for ensuring compliance with all applicable automotive codes, zoning ordinances, and other regulations, and for obtaining any necessary permits or authorizations. Pranos is not liable for any expenses related to installation or for restoring your property after installation.

3.2 Permanent Installations. If you require a permanent roof mount installation, you acknowledge the risks, including potential impacts on warranties or the integrity of your roof. Follow the Install Guide, and if you cannot safely install the Kit, do not attempt to do so.

4. CHANGES AND CANCELLATION

4.1 Changes. Pranos may change or discontinue Services, plans, prices, these Terms, or the Pranos Specifications from time to time. Pranos will notify you before making material changes. By continuing to use the Services, you agree to any changes.

4.2 Cancellation Rights. You may cancel Services and stop recurring monthly payments at any time via your Pranos account in the Pranos Customer Portal. Refunds are only available as outlined in Sections 1.2 (Refundable Deposit), 4.3 (Cancellation, Return, and Full Refund), and 4.4 (Cancellation, Return, and Partial Refund).

4.3 Cancellation, Return, and Full Refund. You may return an undamaged Pranos Hologlass Kit and any accessories within 30 days of receipt for a full refund, including if you cannot receive Services due to field-of-view issues. Follow the instructions in the Return Policy in the Pranos Customer Portal.

4.4 Cancellation, Return, and Partial Refund. Pranos offers a partial refund option if a valid warranty claim is made, or if Pranos makes a Substantial Change within 12 months of accepting your Order without giving you an option to continue on your original terms. The partial refund will be calculated on a 12-month straight-line depreciation basis.

5. LIMITED WARRANTY, DISCLAIMERS, REMEDIES, AND LIABILITIES

5.1 Limited Warranty. The Pranos Hologlass Kit and Services are novel, in a beta testing phase, under development, and subject to change. Pranos will use reasonable efforts to ensure that the Kit and Services substantially meet performance goals as specified in the Pranos Specifications, which may be amended based on experience and innovation.

5.2 Exclusions and Force Majeure. Pranos is not responsible for damage to the Kit after delivery or for any issues resulting from misuse, natural disasters, or events beyond its control. Credits, refunds, or rebates for service unavailability are at Pranos's discretion.

5.3 Limited Remedies. If the Kit or Services fail to meet the warranty standard, Pranos will either cure the issue within 30 days or offer a partial refund, as specified in Section 4.4. After 12 months from delivery, your sole remedy is to cancel Services, with no entitlement to further refunds.

5.4 Disclaimers. Except as set forth in Section 5.1, Pranos provides the Kit and Services “as is,” without any express or implied warranties.

5.5 Limitations of Liability. Pranos will not be liable for special, incidental, consequential, or punitive damages. Pranos's liability for any claims will not exceed the total amount paid by you to Pranos in the six months preceding the claim. These limitations apply regardless of the legal theory involved.

5.6 Assumption of Risk. You agree that your use of the Services and the Kit is at your sole risk.

6. COMPLIANCE

6.1 Privacy. Pranos processes personal information as described in its Privacy Policy.

6.2 Acceptable Use Policy. You agree not to use the Services in violation of any laws, regulations, or Pranos policies.

6.3 Trade Laws. You must comply with all applicable trade laws and export controls.

6.4 No Resale. You may not resell access to the Services without Pranos’s consent.

7. INDEMNIFICATION

You agree to indemnify and hold Pranos harmless from any claims, damages, or expenses arising out of your use of the Services, including any violation of these Terms or applicable laws.

8. NO TRANSFERS, ASSIGNMENTS

You may not assign or transfer this Agreement without Pranos's consent. Pranos may assign its rights and obligations under these Terms at any time without notice to you.

9. TERMINATION BY PRANOS

Pranos may terminate or suspend your account and access to the Services for violations of these Terms, legal obligations, or other specified reasons, with or without prior notice.

10. GOVERNING LAW

For services provided on Earth, this Agreement is governed by the laws of the State of California, United States. For services provided on Mars or in transit to Mars, disputes will be settled through self-governing principles established in good faith at the time of Martian settlement.

11. AGREEMENT TO ARBITRATE

11.1 Arbitration Agreement. You and Pranos agree to resolve any disputes through binding arbitration rather than in court. This agreement to arbitrate includes any claims related to this Agreement, the Pranos Hologlass Kit, or the Services.

11.2 Notice of Dispute. Before initiating arbitration, you must send a Notice of Dispute describing your issue and desired resolution. If the dispute is not resolved within 60 days, you may proceed to arbitration.

11.3 Arbitration Costs and Fees. Pranos will pay the arbitration fees unless the arbitrator determines your claim is frivolous. In such cases, Pranos may seek reimbursement for those fees.

11.4 Prohibition on Class Arbitration. You and Pranos agree that any dispute resolution will be conducted on an individual basis, not as part of a class action or class arbitration.

12. GENERAL PROVISIONS

12.1 Severability. If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.2 Eligibility. You must be at least 18 years old to enroll in the Services.

12.3 Records. Keep copies of these Terms and any purchase documents for your records. Pranos may update these Terms upon notice to you, and your continued use of the Services constitutes agreement to the updated Terms.

12.4 Electronic Delivery Policy, Customer Consent, and Notices. You consent to receive all notices and updates electronically. Pranos may deliver notices via email, pop-up windows, or postings on the Services or Pranos Customer Portal.

12.5 No Waiver. Pranos's failure to enforce any right under these Terms will not constitute a waiver of future enforcement of that right.

13. USER RESPONSIBILITY AND LEGAL COMPLIANCE

13.1 Safe and Lawful Use. By using the Pranos Hologlass Kit and Services, you agree to operate the system in a manner that is safe and in full compliance with all applicable local, state, and federal laws and regulations. The Pranos Hologlass Kit is designed for lawful use, and it is your responsibility to ensure that the content you choose to broadcast through the system adheres to all legal requirements, including but not limited to laws governing public decency, content legality, and any other applicable broadcasting regulations.

13.2 Content Liability. Pranos Inc. is not liable for the content broadcast through the Pranos Hologlass Kit. The system operates similarly to other communication devices, such as speakers, televisions, or public address systems, where the user is solely responsible for the content being transmitted. By using the Pranos Hologlass Kit, you acknowledge that Pranos Inc. only manufactures the communication medium and does not have control over, nor does it endorse, the content you choose to display.

13.3 Product Neutrality. The Pranos Hologlass Kit is a neutral communication device intended for lawful purposes. Pranos Inc. does not encourage, promote, or facilitate the broadcast of unlawful, offensive, or inappropriate content. The use of the Pranos Hologlass Kit for broadcasting illegal or inappropriate content is strictly prohibited and may result in legal action against you, the user. Pranos Inc. will not be held responsible for any misuse of the device.

13.4 User Agreement and Disclaimers. All users must agree to a terms of use document before operating the Pranos Hologlass Kit. This agreement clearly outlines acceptable and prohibited uses, emphasizing your responsibility to comply with all relevant laws. The Pranos Hologlass Kit includes disclaimers specifying the intended use of the technology and dissociating Pranos Inc. from any illicit use of the device.

14. Legal and Warranty Information

14.1 Compliance with Local Laws It is essential that users of the Pranos HoloGlass Kit comply with all local laws and regulations regarding the use of digital display systems on vehicles. Pranos is not responsible for any legal repercussions resulting from the use of this system. Please refer to our legal stance on the Pranos website or within the Pranos Mobile App for more detailed information.

14.2 Warranty Information The Pranos HoloGlass Kit comes with a limited warranty that covers manufacturing defects for a period of one year from the date of purchase. Please note the following conditions:

  • Void Warranty: Opening, disassembling, or tampering with the Pranos HoloGlass system or any of its components will void the warranty.

  • Return Policy: You may return the system within 30 days of purchase for a full refund, provided the system is returned in good condition and the packaging is unopened. If the system has been opened or shows signs of use, the refund may be subject to a restocking fee, or it may be denied.

8. Contact Information For further assistance or any questions, please contact our support team: